Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

• Personal Information: When you create an account, enroll in courses, or contact us, we collect details such as your name, email address, billing information, and password.
• Payment Information: Payment details (e.g., credit card numbers) are processed securely by third-party payment providers and are not stored on our servers.
• Usage Data: We collect information about how you interact with the Platform, including courses accessed, pages visited, time spent, and device information (e.g., IP address, browser type).
• User-Generated Content: Content you submit, such as reviews, forum posts, or project submissions, may be collected.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage (see Section 7).

2. How We Use Your Information

We use your information to deliver, maintain, and improve the Platform. Specific uses include:

• Providing access to courses, bootcamps, and community features.
• Processing payments and fulfilling your orders.
• Personalizing your learning experience, such as recommending relevant courses.
• Sending notifications, updates, and promotional offers (you can opt out at any time).
• Analyzing usage to improve our services and content.
• Responding to your inquiries and providing customer support.
• Ensuring compliance with our Terms of Service and legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

• Service Providers: With trusted third parties (e.g., payment processors, hosting providers, analytics services) who assist in operating the Platform, bound by confidentiality agreements.
• Instructors and Community: Limited information (e.g., username) may be shared in forums or bootcamp interactions to facilitate collaboration.
• Legal Requirements: If required by law, regulation, or legal process (e.g., court orders, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice to you.

4. Data Security

We implement industry-standard security measures, including encryption, secure sockets layer (SSL) technology, and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or contractual obligations.
• Restriction: Request restriction of data processing in certain circumstances.
• Portability: Request transfer of your data to another service in a structured format.
• Objection: Object to processing for marketing or other purposes.
• Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise these rights, contact us at support@sismoplatform.com. We will respond within 30 days, subject to legal requirements.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Account information is retained while your account is active and for a reasonable period after closure to comply with legal obligations.
• Usage data may be anonymized and retained for analytical purposes.
• Payment records are retained as required by tax and financial regulations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Types of cookies include:

• Essential Cookies: Necessary for the Platform’s functionality (e.g., session management).
• Analytics Cookies: Track usage patterns to improve our services.
• Marketing Cookies: Deliver personalized ads and promotions.

You can manage cookie preferences through your browser settings. Disabling cookies may limit some Platform features.

8. Third-Party Services

The Platform may integrate third-party services, such as payment processors (e.g., PayPal, Stripe) or analytics providers (e.g., Google Analytics). These services have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before using their services.

9. International Data Transfers

Sismo Platform operates globally, and your data may be transferred to and processed in countries outside your jurisdiction, including Nigeria and other regions with adequate data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, are in place for such transfers.

10. Children’s Privacy

The Platform is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their data, please contact us at support@sismoplatform.com to request its deletion.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at support@sismoplatform.com or via our Contact Us page.

Last updated: July 15, 2025